Troubleshooting Battery Issues (Color Display)
Step 1: Initial Battery Check
- Ensure the battery is fully charged.
- Take a photo of the "ODO" value displayed on the screen.(See attached photo ⬇️⬇️⬇️).
- Press the "i" button 4 times to switch to the "VOL" interface, and take a photo of the VOL value displayed.(See attached photo ⬇️⬇️⬇️).
If the battery voltage is lower than 40V after being fully charged, it indicates that the battery is defective and cannot hold a full charge.
Step 2: Mileage Test
- Set PAS=1, just use the throttle.
- Record the VOL and ODO values at the remaining 4 bar, 3 bar, 2 bar, 1 bar and almost exhausted battery power display in the same riding mode. Then take photos of VOL and ODO again (to test mileage from fully charged to empty). (See attached photo ⬇️⬇️⬇️).
Step 3. Take a photo of the battery label and send it to us. (see attached image⬇️⬇️⬇️).
Please follow the above steps and send all photos to ebyccous@gmail.com for analysis.
- ODO value when the battery is fully charged;
- VOL value when the battery is fully charged;
- The ODO value when the battery is almost exhausted
- The VOL value when the battery is almost exhausted
- The battery label on the battery
- Please ensure all photos are clear and include necessary details as specified.
- We will respond within 12-24 hours with a solution once we receive your email.
Please send pictures to ebyccous@gmail.com. We will check and give you solution within 12-24 hours.😊😊😊
2. Other battery issues you may have:
①The battery does not respond when charging, and the indicator light on the battery is not on, indicating a defective battery.
Please contact us at ebyccous@gmail.com and provide us with a video for confirmation.
②The ebike powers on normally, but display shuts off and the screen goes black when under load.
(For example, powers on normally but shuts off when applying throttle, or operates fine at low speeds but shuts off when exceeding 25km/h), indicating a faulty battery that needs to be replaced.
**Notes:**
- Please ensure all photos are clear and include necessary details as specified.
- We will respond within 24 hours with a solution once we receive your email.
MANY THANKS FOR YOUR COOPERATION.😊😊😊