Help Center

Please select the corresponding user manual according to your bicycle model. If you have any other questions about use, please feel free to contact the ebycco team at ebyccous@gmail.com and we will reply within 12-24 hours.

 
1. Bike User Manual 

• 🔗E·Bycco E8/E9/E9Plus/EB7/EB7Pro/EB9 Ebike User Manual

• 🔗ECOCOGY G7 Electric Bike User Manual 

2. Display User Manual

• 🔗E·Bycco E8/E8S Display User Manual

• 🔗E·Bycco E9/EB7/EB7Pro/G7 M5 Display User Manual

• 🔗E·Bycco E9Plus/ EB7Pro/G7 Color Display User Manual

• 🔗E·Bycco EB9 Electric Bike Color Display User Manual 

Note: E·Bycco is working on upgrading bicycle accessories. EB7Pro, E9, E9Plus, and G7 after March 2024 will all use color displays. However, the content of the electric bicycle user manual has not been updated yet. We have included a color display instruction manual in the package to avoid confusion.

• 🔗Small Display and M5 Display Setting Guide

• 🔗Color Display Setting Guide

Note: the following situations will be seen as normal and will not apply to the free exchange policy:
    A) Minor damage to the outer packaging.
    B) Minor scratches or paint loss on the product.
    C) Damage to parts or wearing parts after excessive use.
    D) Damage to parts or wearing parts after using for a certain while or a certain number of times.

Note: To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase. If unfortunately you Lost the original package, you must find the same boxes and packaging materials as our original packaging to pack our ebike, and it must be audited before it can be returned. WE STRONGLY RECOMMEND YOU KEEP THE ORIGINAL PACKAGING FOR 15 DAYS AFTER YOU RECEIVE THEM.

Please contact our customer service team via ebyccous@gmail.com. Providing the return is within the 15-day cancellation period and meets our return criteria, we will issue you with a return note by email. You need to print the return label off and attach it to the packaging of the product when returning it to us. 

More detsils please check our Return and Refund Policy

This depends on the carrier or shipping method that you choose when returning your item. Generally shipping takes 3-7 working days.

We will notify you after receiving and checking your return and whether the refund is approved. If approved, you will automatically receive a refund through the original payment method. Remember, your bank or credit card company may also need some time to process and mail refunds.

Find out more: Warranty Policy

• ➡️Unable to Turn on the E-bike

• ➡️Unable to Reach Top Speed in PAS Mode

• ➡️Battery Issues
• ➡️Shifter Issue/Gear get stuck

There are certain situations in which something has gone wrong on the bike and the LCD shows an error code to you. This guide will let you know what each error code means about your bike. The error codes do not cover everything that can go wrong with the bike, but they do cover quite a few things and you should be aware of their meanings in case they pop up for you.

If your bike encounters the following error code, please contact the EBycco support team at ebyccous@gmail.com and we will respond within 12-24 hours with a solution. 

Please provide the following information when contacting the EBycco team:

• ✅Order number and bike model
• ✅Describe the issue you encountered and attach a picture or video of the error code
• ✅Provide your delivery address and contact number (some parts may require a signature service)

E·Bycco  e-bike is 85% pre-assembled, but don't worry, it's easy and we have aninstallation video on Youtube Chanel @ebycco to show you how to assemble it.

Universal/Shared Parts Replacement

• ⏩Thumb Throttle Replacement
• ⏩Brake rotor replacement
• ⏩Headlight/horn 2-in-1 switch, Front Motor Switch, and Handlebar Replacement
• ⏩Battery Charging Port Replacement
• ⏩Rear Motor Cable Replacement
• ⏩E8/EB7/EB7Pro Main Wiring Harness Replacement

E8 Parts Replacement

• ⏩E8 Rear Wheel Replecement

E9 Parts Replacement

• ⏩E9 Main Wiring Harness Replacement
• ⏩E9 Rear Wheel Replecement
• ⏩E9 Pedals Assist Booster Replacement

EB7Pro Parts Replacement

• ⏩EB7Pro Rear Shock Replacement
• ⏩EB7Pro Battery Plate(Front Controller) Replacement
• ⏩EB7Pro Rear Wheel Motor Replacement 

Locate Your Bike’s Serial Number

A bike frame number, also known as a serial number, is a unique identifier.  E·Bycco each electric bike has a one of a kind serial number associated with it. 

• The serial numbers are located on the head tube or on the bottom axis connecting the pedals.

• Please locate the serial number on your bike and record it by yourself.

• Please check the below picture for reference.⬇️⬇️⬇️

To register your bike serial number, you can follow these steps:

1. Keep your bike's serial number handy: The serial number is typically located on the frame of the bike. It is a unique identifier for your bike.

2. Contact your local police department: Many police departments offer bike registration programs. You can contact them to inquire about their registration process. They may have online forms or registration events where you can provide your bike's information, including the serial number.

3. Use online bike registration services: There are also online platforms and websites that allow you to register your bike's serial number. These services may provide additional features such as theft alerts and recovery assistance.

4. Keep a record of your bike's information: Make sure to keep a record of your bike's serial number, make, model, and any other identifying information. This will be useful in case your bike gets stolen and you need to report it to the authorities.

By registering your bike's serial number, you increase the chances of recovering your bike in case it is lost or stolen.

An electric bike doesn't usually need a license, and no specific federal law covers licensing requirements for eBikes. However, state regulations vary, so the best advice is to check out your local DMV site and double-check the licensing requirements in your region before you shop for an electric bike. Most eBikes do not require insurance, tax, licensing, or registration, but more powerful eBikes might have varying requirements. It's also worth considering where you plan to ride eBikes because local regulations for a bike driven on the streets can differ.

E·Bycco electric Bike battery is sealed well enough for the bikes to be safely ridden in light rain. IP65. 
However, it is not recommended to ride them through very heavy downpours, or through flooded streets when the crank and/or the motor can get splashed or even covered with water. It is best to take shelter until the rain eases and the roads are no longer covered with water.

EBikes come with a range of battery sizes, accessories, and warranty periods, and the life span of the battery will vary with how often you ride, your charging habits, and the maintenance you invest in your new bike.
Typically, ebike batteries will last up to about five years if you store your bike in dry conditions, keep the charging ports clean, and avoid discharging the bike completely. Consistently allowing your bike battery to fully discharge will increase the risk of cell degradation and needing to replace the battery for your eBike much sooner!

Please note to confirm the spoke size according to your bike model, if anything is unclear please contact our support team to confirm.