Product Protection FAQ
Q1: What does the Product Protection Plan cover?
Accidental Damage during Handling: Unintentional damage such as drops, spills, cracked screens during normal use.
Extended Warranty: Mechanical or electrical failure after the manufacturer's warranty ends.
Power Surge: Protection from voltage spikes that could damage electronics.
Battery Failure: One-time battery replacement.
Q2: When does coverage begin?
Accidental Damage Protection: Starts immediately upon plan purchase.
Extended Warranty: Starts after the manufacturer's warranty expires.
Example: A 3-year plan for a product with 1-year manufacturer’s warranty:
| Year 1 | Year 2 | Year 3 |
|---|---|---|
| Accidental Damage | Accidental Damage | Accidental Damage |
| Manufacturer’s Warranty | Extended Warranty | Extended Warranty |
Q3: Can I cancel the plan?
Within 60 days of purchase:
- No claims filed: Full refund (100%)
- Claims filed: Refund = Plan price − claim amount paid
After 60 days of purchase:
- Refund = [(Total coverage days − Days used) ÷ Total coverage days] × Plan price − paid claims − admin fee (max $50)
Q4: How are claims resolved?
- Visit the Xcotton Resolution Center
- Email support@xcottons.com
Key Note – Liability Limit: The total reimbursement will not exceed the product’s original purchase price.