Shipping policy

We are committed to providing you with the best transportation options. We aim to provide quality service to our customers while ensuring that we always provide you with the highest level of responsiveness.

Transportation Cost And Time

We ship the bike from City of Industry, CA（US）and Grodzisk Mazowiecki, Poland (Europe) , with free shipping and no customs duty. We will process your order within 12-24 hours after placing the order. We do not process on Saturdays and Sundays. It usually takes 5-7 days to arrive in the United States and 3-5 days to arrive in European countries. The specific delivery time depends on the distance between your receiving address and the shipping warehouse address. All products are free of shipping and tax.

If the product is out of stock, it is expected that the inventory will be restored in about one month. Usually out of stock, we can check it on the website. If it is due to particular circumstances, we will send you an email to inform you of the out-of-stock situation.

About self-pickup:

Contact: Ray
Address: 19635 E Walnut Dr N, City of Industry, CA 91789
Tel: 909-259-9277, ext. 1001
Working hours: 8:30AM to 5:00PM, Monday to Friday

Pickup process:
Step 1. After you place a self-pickup order, please contact us to confirm the pick-up location and inform us of your pick-up time.
Step 2. We need to confirm the product with the warehouse, and after we prepare the pick-up form, we will send it to you. When you go to pick up the goods, please be sure to bring the pick-up form.

Please note that for self-pickup orders, the electric bicycle you ordered is not a complete one, and you still need to assemble it yourself. Please do not go there casually to avoid running empty.

Verification

Once you have successfully placed your order, you will receive an order confirmation email. Your order will be processed soon. You will receive email notifications about the progress of your order, including tracking numbers or any other questions.