This is our Xcotton product protection for users who purchase some EBYCCO products within 60 days. You can use this link to purchase an accident and extended warranty for your products.
Coverage
1.Extended Failure Protection
Mechanical or electrical breakdown of Your Covered Product.
2.Accidental Damage
Unintentional and accidental damage from handling, such as drops, spills and cracked screens, as a result of normal use.
3.Power Surge
A sudden increase in voltage that can damage or destroy electronics, appliances, and even electrical wiring.
4.Battery Coverage
Battery failure. One time replacement of battery.
How to File a Claim
If your warranty product is damaged or malfunctions, please contact Xcotton in two ways.
1. Click this link
https://seller.xcottons.com/parcel#/parcel/parcel-login
to report the case
2. Contact support@xcottons.com via email
Cancellation
You may cancel your Plan and subject to a refund. Amount of your refund will be depending on a number of factors. If your order is canceled prior to delivery, we will issue a full refund. If you have received the product and put it in use for a period of time, depending of the duration since purchase, we will issue a pro-rata refund, and minus any claims that have been paid out.
