Important Notice: Please Do Not Remove Any Labels from Your Electric Bicycle

After receiving your electric bicycle, we kindly ask that you do not remove any labels attached to the bike, including (but not limited to):

• Battery labels

• Charger labels

• Motor or controller labels

• Frame or compliance labels

These labels are essential for warranty verification and after-sales support. Removing them may result in your warranty being partially or fully affected.

Why Are These Labels So Important?

1. Labels Are Directly Linked to Your Warranty

All labels on your electric bike serve as official identification markers. They help us verify:

• The exact components installed on your bike

• The production batch and specifications

• The original configuration at the time of shipment

If a label is missing, damaged, or unreadable, we may not be able to confirm whether a part is covered under warranty.

2. Battery Labels Are Especially Critical

The battery label is one of the most important labels on your e-bike.

• It contains brand information

• It includes model and specification details

• It helps us identify the battery supplier

We work with more than one battery supplier, including a battery manufacturer that cooperates with Samsung. The battery label allows us to accurately verify which battery brand and supplier your bike uses.

👉 If the battery label is removed, we cannot confirm the battery’s brand or origin, which makes warranty verification impossible and may result in warranty denial for battery-related issues.

3. Charger Labels Also Matter

Charger labels help us confirm:

• Output voltage and current

• Compatibility with your specific battery

• Whether the charger is original

If charger labels are removed, we may not be able to determine whether charging-related issues are caused by the charger itself or by improper usage.

4. Removed Labels Cannot Be Reissued

Once a label is removed:

• It cannot be restored

• We cannot reissue an identical replacement label

• Warranty verification becomes difficult or impossible

Even if the bike is otherwise in perfect condition, missing labels may still affect after-sales service.

Common Misunderstanding: “Removing Labels Makes the Bike Look Cleaner”

We understand that some riders prefer a cleaner or more minimal look. However, labels are not decorative stickers—they are functional warranty identifiers.

If you’re concerned about aesthetics:

• Avoid peeling labels

• Do not scratch, cut, or cover them

• Do not apply heat or chemicals to label areas

Keeping labels intact ensures both peace of mind and full warranty protection.

What Happens If a Label Is Removed?

If any key label (especially the battery label) is missing or damaged:

• Warranty claims may be delayed

• We may be unable to confirm component eligibility

• Battery or charger warranty may be voided

This is not because we want to make after-sales service difficult, but because verification is required to protect both customers and manufacturers.

Our Recommendation

✅ Please inspect your bike carefully after delivery
✅ Keep all labels intact for the entire warranty period
✅ If a label becomes damaged naturally, contact our support team before removing it

Final Reminder

Do not remove any labels from your electric bicycle.
They are an essential part of your product’s identity and warranty coverage.

If you have any questions about labels, components, or warranty policies, feel free to contact our customer support team—we’re always happy to help.